Step 5: Remember to turn off your Virtual Private Network before you do anything else.
Clear instructions on how to do this in Chrome or Firefox are included (links provided). Step 4: If the steps above haven't worked for you, try clearing your browser's cache and cookies. If you can see the password, use it if no one else is around because people might be watching over your shoulder and trying to steal your passwords. Step 2: Type your AmazonSecure login correctly. If there are any issues with the connection, try checking your router and restarting it before proceeding further. Step 1: Ensure you have a good internet connection. If you are having problems with your account, there is an easy troubleshooting guide to help fix the issue.